Your Privacy Matters to pkr999

01 Who We Are

pkr999 ("the Company", "we", "us", "our") is an internationally licensed online gaming and sports betting operator accessible at pkr999.bio. pkr999 is the data controller responsible for the personal data of registered players who use our platform.

This Privacy Policy applies to all personal data collected by pkr999 through the pkr999.bio website, any associated mobile applications, and all communication channels including email and live chat support. It describes our practices with respect to the personal data of registered Pakistani players and visitors to the pkr999 platform.

For any privacy-related enquiries, you may contact our dedicated data protection team at [email protected] with the subject line "Privacy Enquiry".

02 Data We Collect

pkr999 collects personal data from Players through a number of channels and for a variety of operational and regulatory purposes. The categories of personal data we collect are set out below.

2.1 Registration & Identity Data

When you register an account on pkr999, we collect the following information which is required to create and maintain your account:

• Full legal name as it appears on your CNIC
• Date of birth (to verify that you are 21 years of age or older)
• CNIC number and a copy of your CNIC document
• Residential address in Pakistan
• Valid Pakistani mobile number
• Valid email address
• Username and encrypted password

2.2 Identity Verification (KYC) Data

Before processing any withdrawal, pkr999 is required to complete a Know Your Customer (KYC) verification process. As part of this process, we may collect:

• A clear photograph or scan of your valid CNIC (front and back)
• A selfie photograph holding your CNIC
• Proof of payment method ownership (e.g., screenshot of your JazzCash or EasyPaisa account showing your registered name)
• Proof of address if the address on your CNIC differs from your current residential address

2.3 Financial & Transaction Data

To process deposits and withdrawals in Pakistani Rupees, pkr999 collects and retains records of all financial transactions, including:

• Deposit amounts, dates, and payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Bank Transfer)
• Withdrawal requests, amounts, processing status, and destination payment account details
• Betting history, game history, bonus transactions, and running account balance

pkr999 does not store full payment card numbers. All payment processing is handled by our regulated payment partners, and we receive only transaction reference data necessary for reconciliation and compliance.

2.4 Technical & Usage Data

When you access the pkr999 platform, we automatically collect certain technical information about your device and usage behaviour, including:

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser type and version
• Pages viewed, features used, session duration, and navigation paths
• Login timestamps and session activity logs
• Referring URL (the webpage that directed you to pkr999.bio)

2.5 Communications Data

When you contact pkr999 support via email or live chat, we retain a record of that correspondence, including the content of your messages and any attachments you provide, for quality assurance, dispute resolution, and compliance purposes.

03 How We Use Your Data

pkr999 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected.

pkr999 will not use your personal data for automated decision-making or profiling in any manner that produces significant legal effects concerning you, without first obtaining your explicit consent.

04 Legal Basis for Processing

pkr999 processes your personal data on one or more of the following legal grounds, depending on the specific purpose for which the data is being used:

• Contractual Necessity: Processing your registration data, KYC information, and financial transaction data is necessary for pkr999 to fulfil its contractual obligations to you as set out in our Terms & Conditions.
• Legal Obligation: Certain data processing — including KYC identity verification, anti-money laundering checks, and transaction record retention — is required for pkr999 to comply with applicable regulatory requirements under our international gaming licence.
• Legitimate Interests: pkr999 processes Technical & Usage Data and Communications Data on the basis of our legitimate interests in operating a secure and fair platform, preventing fraud, improving our services, and providing effective customer support. We ensure that these interests are balanced against and do not override your fundamental privacy rights.
• Consent: Where pkr999 processes your data for purposes beyond those described above — for example, sending you promotional communications about new games, bonuses, or platform features — we will obtain your explicit consent in advance. You may withdraw your consent at any time by contacting [email protected] or updating your communication preferences in your account settings.

05 Cookies & Tracking Technologies

pkr999 uses cookies and similar tracking technologies on the pkr999.bio platform to provide a functional, secure, and personalised experience. The following types of cookies may be set when you visit pkr999.bio:

• Essential Cookies: These are technically necessary for the platform to function correctly. They manage your login session, maintain your account state, and enable core gaming features. These cookies cannot be disabled without impairing your ability to use the platform.
• Security Cookies: Used to detect and prevent fraudulent login attempts, session hijacking, and other security threats. They help pkr999 identify unusual account activity and protect your account.
• Analytics Cookies: These help pkr999 understand how players navigate and interact with the platform. Data collected is aggregated and anonymised where possible and is used solely to improve platform performance and user experience.
• Preference Cookies: These remember your platform settings and preferences — such as language and display settings — so that you do not need to reconfigure them on each visit.

You can control cookie settings through your browser's privacy settings. Please note that disabling essential or security cookies may significantly degrade your experience on the pkr999 platform or prevent certain features from functioning correctly.

06 Data Sharing & Disclosure

pkr999 does not sell, rent, or disclose your personal data to third parties for their own commercial or marketing purposes. We may share your data with the following categories of third parties solely to the extent necessary for the purposes described in this Privacy Policy:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment processors receive only the transaction data necessary to process your deposits and withdrawals. These providers are contractually bound to process your data securely and only for the purpose of completing your transactions.
• Identity Verification Partners: pkr999 works with regulated third-party KYC service providers to verify the identity and age of registered players. Your CNIC and identity documents may be shared with these providers for the sole purpose of completing verification checks.
• Game Software Providers: Certain game providers whose titles are available on the pkr999 platform may receive anonymised session data for the purpose of delivering their games and calculating RTP. These providers do not receive your personal identity data.
• Regulatory Authorities & Law Enforcement: pkr999 may disclose your personal data to the relevant regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, including in connection with anti-money laundering obligations or investigations into suspected fraud.
• Professional Advisers: pkr999 may share data with legal counsel, auditors, or compliance consultants on a strictly confidential basis where necessary to obtain professional advice or conduct internal audits.

All third parties with whom pkr999 shares personal data are required to process that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific purpose for which it was shared.

07 International Data Transfers

As an internationally licensed online gaming operator, pkr999 may store and process player data on servers located outside of Pakistan. Where personal data is transferred to jurisdictions that may not offer the same level of data protection as Pakistan, pkr999 will ensure that appropriate safeguards are in place to protect your data, including contractual data processing agreements with all relevant service providers.

pkr999 does not transfer personal data to any jurisdiction or entity that cannot demonstrate an adequate and equivalent level of data protection. All international data transfers are conducted in accordance with applicable data protection laws and our obligations under our international gaming licence.

08 Data Retention

pkr999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of your active account relationship with pkr999 and for a period of five (5) years following permanent account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by international financial regulation and our gaming licence obligations.
• KYC Documents: Retained for the duration of the account relationship plus five (5) years post-closure. Documents submitted for failed or rejected verification will be securely deleted within 90 days of the rejection decision.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Technical & Usage Data: Retained in identifiable form for up to 12 months, after which it is either deleted or fully anonymised for aggregate analytics purposes.

Upon expiry of the applicable retention period, pkr999 will securely delete or anonymise your personal data in a manner that makes it permanently unrecoverable. You may request early deletion of your data subject to the limitations described in Section 9 below.

09 Your Rights Over Your Data

As a pkr999 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". pkr999 will respond to all verified requests within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that pkr999 holds about you, including information on how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your pkr999 account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe the data has been processed unlawfully. This right is subject to applicable legal and regulatory retention obligations which may require pkr999 to retain certain data notwithstanding your request.
• Right to Restrict Processing: In certain circumstances, you may request that pkr999 restricts the processing of your data — for example, while a rectification request is being assessed.
• Right to Data Portability: Where data has been provided by you and is processed by consent or on a contractual basis, you may request that it be provided to you in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of pkr999's legitimate interests. You also have the right to opt out of marketing communications at any time.

Where pkr999 is unable to fulfil a data rights request in full — for example, because legal retention obligations require us to retain certain data — we will explain the reason in our response and identify any partial action that can be taken.

10 Children & Minors

The pkr999 platform is strictly intended for individuals who are 21 years of age or older. pkr999 does not knowingly collect personal data from individuals under the age of 21.

Age verification via CNIC is a mandatory step in the pkr999 KYC process and is completed before any withdrawal is processed. If pkr999 discovers or has reasonable grounds to believe that a registered account is held by an individual under the age of 21, that account will be immediately and permanently closed, all data associated with the account will be retained solely to the extent required by applicable law, and the matter may be referred to the relevant authorities.

If you are a parent or guardian and believe that a minor in your care has registered an account on pkr999, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11 Security Measures

pkr999 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, destruction, or accidental loss. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and pkr999 servers.
• Encrypted storage of all sensitive personal and financial data at rest.
• Role-based access controls ensuring that pkr999 employees can only access personal data necessary for their specific job function.
• Multi-factor authentication requirements for all pkr999 internal systems that store or process player data.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Intrusion detection systems and real-time monitoring of platform activity for anomalous or suspicious behaviour.
• Secure data disposal procedures ensuring that data due for deletion is permanently and irreversibly destroyed.

Despite these measures, no system is completely immune to security risks. pkr999 encourages all players to use strong, unique passwords for their accounts and to enable two-factor authentication where available. If you suspect your account has been compromised, contact pkr999 support immediately at [email protected].

12 Third-Party Services

The pkr999 platform integrates with a number of third-party services to deliver gaming content, process payments, and verify player identities. These include game software providers, payment gateways such as JazzCash and EasyPaisa, and identity verification partners.

While pkr999 carefully selects its third-party partners and requires them to uphold appropriate data protection standards, please be aware that these third parties operate under their own privacy policies for data processed through their own systems. pkr999 is not responsible for the privacy practices of third-party services beyond its own platform, and we encourage players to review the relevant privacy documentation for any external service they interact with in connection with their pkr999 account.

pkr999.bio does not contain links to external third-party websites for marketing or referral purposes. Any external service interaction is strictly limited to the operational purposes described in this Privacy Policy.

13 Changes to This Privacy Policy

pkr999 reserves the right to update or amend this Privacy Policy at any time. Any changes will be reflected by an updated "Last Updated" date at the top of this page. Where changes are material — meaning they significantly affect the way in which pkr999 processes your personal data — we will provide a more prominent notification, which may include an in-platform notification or email to your registered address.

Your continued use of the pkr999 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised Policy, you should cease using the pkr999 platform and may request account closure by contacting our support team.

Previous versions of this Privacy Policy are available upon written request to [email protected].

14 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pkr999 handles your personal data, please contact us through the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" as appropriate.
• Live Chat: Available 24/7 through the pkr999 platform after login. Our support team covers players across Karachi, Lahore, Islamabad, Faisalabad, and all of Pakistan.

pkr999 will acknowledge all privacy-related enquiries within 48 hours and will provide a substantive response within 30 calendar days. Where a request requires additional time to process, we will inform you of the expected timeframe.

If you are not satisfied with pkr999's response to your privacy complaint, you may escalate the matter to the relevant supervisory authority under pkr999's international gaming licence jurisdiction.

This Privacy Policy was last reviewed and updated in January 2026. Previous versions are available on request by contacting [email protected].